CASE STUDIES

See how fire departments, EMS agencies, and 911 centers are serving

communities more effectively with the Bryx platform.

ERIE FIRE DEPARTMENT (PA)

TRADITIONAL PRICING

Challenge

The City of Erie Fire Department in Pennsylvania had an outdated system that alerted all stations for every job, even when mutual aid wasn’t needed. Captain Costello stated, “Like most cities, Erie has had to search for creative cost-saving solutions in an effort to bring life-saving technology into the hands of our firefighters.” Seeking a new, affordable system, the department received a grant from the Communication Improvement Initiative.

Solution

With Bryx Station’s modular design and self-install options, Erie Fire Department was able to purchase the system upfront, fully covered by the grant. “The City of Erie found Bryx to be the most affordable fire station alerting system due to the modular and highly configurable options offered. Being able to use some of our existing equipment and staff also helped with the affordability,” stated Captain Costello. The department has also seen a significant reduction in response times.

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COVERED BY GRANT FUNDS

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SELF-INSTALLED BY ERIE STAFF

MOGADORE FIRE DEPARTMENT (OH)

SOFTWARE AS A SERVICE (SAAS)

Challenge

Mogadore Fire Department in Ohio had an outdated fire station alerting system that only consisted of tones and dispatcher readouts. In hopes of purchasing a full-featured system, they applied for but didn’t receive funding from the Assistance to Firefighters Grants program. Since most station alerting systems require an upfront purchase, Chief Cain didn’t think they could afford a new system with their existing operating budget.

Solution

The SaaS pricing model enabled Mogadore Fire Department to include a new system in their budget—avoiding upfront hardware costs and ongoing maintenance costs, and spreading the total cost over time. With text-to-speech readouts, heart-smart ramping tones, color-changing lights, and full station automation, the department now has a full-featured system that they previously thought they couldn’t afford but has since implemented with Bryx.

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WITHIN OPERATING BUDGET

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SELF-INSTALLED BY MOGADORE STAFF

PENFIELD AMBULANCE (NY)

REDUCED RESPONSE TIMES

Challenge

Penfield Ambulance’s previous operations included an unreliable mobile application, unclear radio traffic, and dispatcher readouts of job descriptions. Crew members often had to ask dispatchers to repeat and clarify crucial job information, contributing to the agency’s turnout times. The agency wanted to implement a new system that would eliminate radio traffic and improve their team’s communication both at the station and on mobile devices.

Solution

The Bryx 911 mobile application and Bryx Station alerting system have significantly enhanced Penfield’s response operations. The lifelike text-to-speech announcements have eliminated the need for dispatchers to describe and clarify call details, saving time and frustration for both dispatchers and crew members. Coupled with Bryx 911’s real-time alerts and live messaging, Bryx Station has helped Penfield eliminate radio traffic, enhance team communication, and improve their response times by 55 seconds.

SECONDS OFF RESPONSE TIMES

ANNUAL CALLS RELYING ON BRYX

SE Massachusetts Regional Emergency Comm Center (MA)

STREAMLINED PSAP OPERATIONS

Challenge

The SE Massachusetts Regional Emergency Communications Center (SEMRECC) previously had four individual PSAPs within the district. Each PSAP had an outdated system that created a heavy workload for dispatchers and had hardware that required constant service. They were looking for a system that would consolidate their district and reduce dispatcher workload, creating unified and streamlined PSAP operations.

Solution

With Bryx’s real-time alerts and supplemental updates from CAD, SEMRECC dispatchers no longer have to spend crucial time updating first responders of job information, letting them focus on assisting those in need on the other end of the line. In addition to reducing dispatcher workload, Bryx’s cloud-based platform requires no PSAP hardware, further helping the district consolidate their four individual PSAPs into one.

PSAPS CONSOLIDATED INTO ONE

ANNUAL CALLS RELYING ON BRYX

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